How the VA brought about a 'culture of quality'
Muir Gray has proposed that it is the system and culture of the NHS which we must focus on not the structure. He says this in relation to #nhsreform which many people are worried will harm the systems and culture of the NHS. Tonight he suggested that the VA organisation in the US could be a model for improving outcomes by attending to the culture of the organisation. Below I have quoted from a paper which describes how the VA was 'reengineered' between 1995-1999. Looking at the description it seems that quite a lot of structural change was required to bring about the cultural change which lead to improved outcomes. This included developing a primary care system which had been virtually absent before. I do not disagree that culture needs to change to bring about improved outcomes. The question tonight is if the proposed structural changes to the English NHS are likely to help or hinder the development of the kind of culture we want to see in the NHS.
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All quotes taken from Extreme Makeover: Transformation of the Veterans Health Care System
"Transformation Vision and Principles
The reengineering sought to create a seamless continuum of consistent and predictable high-quality, patient-centered care that was of superior value"
"Transformation Strategies
The proposed reengineering was based on five interrelated and mutually reinforcing strategies:
Change strategy 1: Create an accountable management structure and management control system.
Establishment of veterans integrated service networks.
Implementation of the new performance management system
Decentralization of operational decision making.
Change strategy 2: Integrate and coordinate services.
Implementation of primary care. (they didn't really have any before)
Eligibility reform.
Other efforts to increase the coordination and integration of care.
Change strategy 3: Improve the quality of care.
Performance management.
Other quality-improvement activities.
Improving patient safety.
Change strategy 4: Align system finances with desired outcomes.
Creation of the veterans equitable resource allocation system
Expansion of the funding base.
Change strategy 5: Modernize information management.
Implementation of CPRS/VistA. (ehr)
Other information management initiatives."
